bte77's Privacy Policy

1. Introduction & Scope

This privacy policy applies to all users of the bte77 platform. When you visit the bte77 website, create an account, or use any of our services, you agree to this policy. In this document we clearly explain what types of information we collect, how we use it, and the steps we take to protect your privacy.

bte77 is committed to providing a safe and transparent online entertainment environment for users in Bangladesh. User trust is the foundation of our platform, and we make no compromises when it comes to data protection.

2. What Information We Collect

bte77 collects only the information that is necessary to provide services, ensure security, and improve the user experience. We never collect excessive or irrelevant information.

2.1 Information Collected Directly

When you register an account or make a transaction, the following information is provided directly by you:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Information about your preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction history and deposit / withdrawal details
• Information and messages provided when contacting us

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device type
• Browser type and operating system
• Cookie and session data
• Pages visited, click patterns, and duration of use
• Referrer URL (where you came from before arriving at our site)

2.3 Identity Verification Information

To ensure secure transactions and prevent fraud, we may in certain circumstances request a copy of your identity document or other verification-related documents.

3. Purpose of Using Your Information

Collected information is used only for the legitimate purposes listed below. We never sell your information to third parties or use it unethically.

• Account management: To handle your registration, login, and account security.
• Transaction processing: To manage all activities related to deposits, withdrawals, and payments.
• Customer support: To provide assistance via 24/7 live chat and email.
• Security and fraud prevention: To detect unusual activity and keep the platform secure.
• Service improvement: To analyse the user experience and improve the quality of the site and services.
• Legal compliance: To comply with applicable laws and regulations.
• Age verification: To confirm that only people aged 21 or older are using the platform.

4. Cookies & Tracking Technologies

bte77 uses cookies to keep the site running smoothly. Cookies are small data files stored in your browser. They help make our site more functional and personalised.

4.1 Types of Cookies

• Essential cookies: Required for the core operation of the site — maintaining login sessions and ensuring security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand site visit patterns and performance, helping us improve the quality of our services.

4.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling certain essential cookies may cause some features of the site to not work properly.

5. Sharing Information with Third Parties

bte77 does not sell user information to third parties for commercial purposes. However, information may be shared with the following parties in limited and controlled circumstances:

• Payment processors: The information needed to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is transmitted securely.
• Technology and service providers: The minimum information necessary to operate is shared with those who provide technical support for our platform.
• Law enforcement authorities: Relevant information may be provided based on a court order or legal obligation.
• Fraud prevention agencies: Information necessary to ensure platform security and prevent money laundering may be provided to the relevant authorities.

When sharing information with any third party, bte77 ensures that they uphold our privacy standards and use the information received only for the specified purpose.

6. Data Security Measures

To keep your information secure, bte77 employs strong security measures at both the technical and administrative levels.

6.1 Technical Security

• SSL/TLS encryption: All data transmission on the site is protected by SSL encryption technology, preventing third parties from intercepting any information.
• Encrypted data storage: All stored sensitive information is kept in encrypted form.
• Firewall and intrusion detection: Our servers are protected by advanced firewalls and real-time intrusion detection systems.
• Two-factor authentication (2FA): Two-factor authentication is available to further strengthen account security.

6.2 Administrative Security

• Strict access control policies — only authorised staff can access user information.
• Regular security audits and vulnerability testing.
• Regular staff training on data protection.
• An immediate response plan in the event of a data breach.

7. Data Retention Period

bte77 retains user information only for as long as it is necessary or required by law.

• Active account data: Retained for as long as the account remains active.
• Closed account data: Even after an account is closed, data may be retained for a specified period in accordance with legal and regulatory requirements.
• Transaction records: Financial transaction history is retained for the long term — for legal compliance and dispute resolution purposes.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies remain active for a maximum of 12 months.

Data that is no longer needed is securely and permanently deleted or anonymised.

8. Your Rights & Controls

As a bte77 user, you have the following rights over your own information. You can contact us at any time to exercise these rights.

8.1 Right of Access and Correction

You can request a copy of the information we hold about you. If any information is incorrect or incomplete, you have the right to have it corrected.

8.2 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.3 Right to Object to Processing

You can object to your information being processed for marketing communications or for specific purposes. We will act on your request as quickly as reasonably possible after receiving it.

8.4 Right to Portability

You can request your information in a structured and commonly readable format.

9. Protection of Minors

bte77 strictly does not allow anyone under the age of 21 to use the platform. We do not knowingly collect the information of any minor.

If we become aware that a minor's information has been inadvertently collected, we will immediately delete that information and close the relevant account.

If a parent or guardian suspects that their child is using this platform, they should contact us immediately at [email protected].

10. Changes and Updates to the Policy

bte77 reserves the right to change or update this privacy policy as needed. For any significant changes, we will notify users in the following ways:

• By updating the "Last updated" date at the top of this page.
• By sending a notice to registered users by email.
• Through an announcement on the site.

Continuing to use the platform after an updated policy is published will be taken as your agreement to the new policy. If you object to any changes, stop using the platform and contact us at [email protected].

11. Contact Us

If you have any questions, concerns, or requests about this privacy policy, feel free to contact us. bte77's support team is available in both Bengali and English, 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: Log in to bte77 and click the chat icon at the bottom
• Support hours: 24/7 (Bangladesh Standard Time, UTC+6)